Return & Refund Policy

Cancellations, Postponements & Refunds • Samrat Tours & Travels Pvt. Ltd.

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1. Cancellation by the Traveler

We understand that unforeseen circumstances may require you to cancel or postpone your travel plans. All cancellation requests must be sent in writing via email to info@samratnepal.com. The date the email is received is considered the official cancellation date.

Time of Cancellation Prior to Departure Cancellation Charge Refundable Percentage
60 or more days before departure Deposit amount only Balance amount refunded
30 to 59 days before departure 30% of total trip cost 70% refunded
15 to 29 days before departure 50% of total trip cost 50% refunded
Less than 15 days before departure / No-show 100% of trip cost No refund

2. Non-Refundable Components

Certain travel components are non-refundable once booked or applied for:

  • Tibet Tourism Bureau (TTB) permits, China visa processing fees, and government environmental fees.
  • Domestic and international flight tickets issued under non-refundable airline fare rules.
  • Hotel pre-payments during peak pilgrimage and festival seasons.

3. Cancellations Due to Force Majeure / Border Closures

In the event of pilgrimage cancellations due to border closures, government travel restrictions, natural disasters, or severe political events beyond anyone's control, Samrat Tours & Travels will work closely with suppliers to recover maximum funds. Clients will be offered the option to:

  • Postpone Trip: Transfer the booking to a future departure date or subsequent season with minimal or zero administrative charges.
  • Alternative Itinerary: Substitute the booking for equivalent cultural tours or mountain treks within Nepal.
  • Refund: Receive a refund of recoverable funds minus unrecoverable government permit costs, visa deposits, and administrative handling charges.

4. Refund Processing Time

Approved refunds are processed within 15 to 30 business days from the formal confirmation date. Refunds will be issued via the original payment method (bank wire transfer or payment gateway refund). Any bank charges, foreign exchange conversion differentials, or transfer fees will be borne by the recipient.

5. Inquiries & Assistance

If you need to discuss cancellations, rescheduling, or refund requests, our dedicated team is here to assist:
Samrat Tours & Travels Pvt. Ltd.
Email: info@samratnepal.com
Phone: +977 9851361414 | Kathmandu, Nepal

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