Effective & last updated: September 24, 2026 • Samrat Tours & Travels Pvt. Ltd.
Welcome to Samrat Nepal ("Samrat Nepal", "Samrat", "we", "us", or "our").
These Terms of Use and Travel Booking Terms ("Terms") govern:
By accessing or using the Website, submitting an enquiry, requesting a quotation, making a payment, confirming a booking, or otherwise purchasing or using our services, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, you must not use the Website or our services.
Where a specific booking confirmation, invoice, itinerary, quotation, package document, supplier condition, cancellation policy or other written agreement contains terms specifically applicable to that service, those terms shall be read together with these Terms. In the event of a conflict, the applicable mandatory law shall prevail, followed by the specific written booking terms applicable to the relevant service, and then these Terms, to the extent legally permissible.
Samrat Nepal is a travel and tourism business based in Nepal providing and/or arranging travel-related services, which may include:
Depending on the booking, Samrat Nepal may act either as:
(a) a direct provider of a service;
(b) an organizer of a travel package;
(c) an agent or intermediary arranging services provided by third parties; or
(d) a combination of the above.
The role applicable to a particular booking will depend on the services purchased and the booking documentation provided to you.
You represent that:
Where a traveler is a minor, the booking must be made by or with the authorization of a parent, legal guardian or other person legally authorized to act on the minor's behalf.
You may use the Website only for legitimate purposes, including researching, enquiring about and purchasing travel services.
You must not:
We reserve the right to suspend, restrict or terminate access where we reasonably believe that these Terms, applicable law or Website security has been violated.
The Website and its systems are intended for legitimate travel-related use.
Without limiting any other provision of these Terms, you expressly agree not to:
We may preserve relevant technical information, including IP addresses, timestamps, logs, transaction information and security records, where reasonably necessary for security, fraud prevention, investigation, legal compliance or enforcement.
Nothing in these Terms limits our right to report suspected unlawful activity to competent authorities.
We take reasonable technical and organizational measures to protect our Website and information handled through it.
However, no website, server, electronic communication system, payment network or internet transmission can be guaranteed to be completely secure.
Accordingly, you acknowledge that:
You must notify us promptly if you believe your account, booking information, payment information or communications with us have been compromised.
We attempt to keep Website information accurate and current.
However, travel information can change rapidly. Prices, schedules, availability, routes, airline policies, accommodation arrangements, permits, visa requirements, government requirements, weather conditions and other travel conditions may change without notice.
Website content may therefore be provided for general informational purposes and may not constitute a final contractual offer unless expressly stated.
The final terms applicable to a booking are determined by the applicable quotation, invoice, booking confirmation, itinerary and supplier conditions.
You are responsible for reviewing all information relevant to your travel before booking and before departure.
This includes, where applicable:
We may provide travel information or assistance, but such information does not replace official advice from governments, embassies, immigration authorities, airlines, airports, health authorities or other competent authorities.
You remain responsible for ensuring that you are legally and practically able to undertake your intended journey.
Where Samrat Nepal provides visa, immigration or travel-document assistance, such assistance is administrative in nature unless expressly stated otherwise.
We do not guarantee:
Visa and immigration decisions are made by the relevant authorities.
You are responsible for providing complete, accurate and genuine documents within the required deadlines.
You must not provide forged, altered, misleading or fraudulent documents.
Any loss, delay, rejection, cancellation or additional cost arising from inaccurate information, incomplete documents, failure to meet requirements or a decision by a government authority may be your responsibility to the extent permitted by law.
An enquiry or quotation request does not necessarily constitute a confirmed booking.
Prices and availability may be subject to:
Unless expressly stated otherwise, a quotation may expire after the period specified in the quotation.
A booking becomes confirmed only when Samrat Nepal has accepted the booking and, where applicable, received the required payment or deposit and issued written confirmation.
You must provide accurate information when making an enquiry or booking.
Depending on the service, we may require:
You are responsible for checking that names and other information appearing on tickets, permits, visas, bookings and other documents are correct.
Errors may result in amendment fees, cancellation, denied boarding, denied entry or other losses.
Unless expressly stated otherwise, displayed prices may not include every tax, government charge, visa fee, airport charge, permit, service fee, baggage fee, insurance premium or other applicable cost.
The total price applicable to a particular booking will be communicated through the applicable quotation, invoice or booking confirmation.
Prices may be affected by:
Where applicable law provides mandatory consumer rights regarding price changes, those rights shall apply.
Payment methods accepted by Samrat Nepal may include bank transfer, card payment, online payment gateways or other methods specified by us.
You agree that:
A booking may not be considered confirmed until the required payment has been successfully received and processed.
You must not:
Where a payment dispute occurs, we may provide relevant transaction and booking documentation to payment processors, banks, card networks, insurers, law-enforcement agencies or other competent authorities where legally permitted.
Nothing in this section removes any lawful consumer right to dispute an unauthorized transaction.
Travel services frequently involve independent third-party suppliers, including:
These suppliers may impose their own terms, conditions, cancellation rules, limitations and requirements.
You agree to comply with applicable supplier conditions communicated to you.
Where Samrat Nepal acts as an intermediary or agent, the relevant service may be subject to the supplier's terms in addition to these Terms.
Airline schedules, routes, aircraft, fares, baggage allowances, seats and operating conditions are controlled by airlines and relevant authorities.
We do not guarantee that a particular airline, aircraft, route, seat, flight time or schedule will remain unchanged.
Airlines may:
Where such events occur, our obligations will depend on the applicable airline conditions, booking conditions and mandatory law.
Accommodation descriptions, photographs, facilities, ratings and amenities are based on information supplied by the relevant accommodation provider and/or other available sources.
Hotels and accommodation providers may change:
Unless expressly guaranteed in writing, we do not guarantee that every advertised facility will remain available throughout your stay.
Certain travel services involve inherent risks, including but not limited to:
You voluntarily participate in such activities subject to the applicable booking conditions, safety requirements and mandatory law.
You must follow reasonable instructions issued by guides, pilots, drivers, tour leaders, authorities and other authorized personnel.
A service provider may modify, suspend or cancel an activity where reasonably necessary for safety, legal, environmental, operational or other legitimate reasons.
You are responsible for assessing whether your physical condition and health circumstances permit you to undertake the planned journey.
Certain destinations or activities may involve:
You should obtain appropriate professional medical advice before undertaking activities where necessary.
Where we request health or medical information for a legitimate travel, safety or service purpose, you must provide accurate information.
We do not provide medical diagnosis or treatment.
In emergencies, decisions may need to be made by local medical professionals, emergency responders, pilots, guides or competent authorities.
We strongly recommend appropriate travel insurance for international and adventure travel.
Depending on the journey, appropriate coverage may include:
Unless expressly stated in writing, Samrat Nepal is not your insurer and does not guarantee that your insurance claim will be accepted.
Insurance policies are subject to their own terms, exclusions, limits and conditions.
Requests to change a booking may be subject to:
We will communicate applicable charges where reasonably possible.
Some fares, tickets, permits and travel arrangements may be non-refundable or non-changeable.
Cancellation terms vary according to the service purchased.
Where a booking-specific cancellation policy is provided, that policy will apply subject to mandatory law.
Cancellation charges may include amounts imposed by:
Where legally permissible, amounts already paid to third-party suppliers may be non-refundable.
Any refund entitlement will be determined according to the applicable booking terms and mandatory consumer-protection law.
We may cancel, modify or suspend a service where reasonably necessary due to:
Where legally required, we will provide applicable remedies, refunds, credits or alternatives.
Samrat Nepal will not be responsible, to the extent permitted by applicable law, for failure or delay caused by circumstances beyond our reasonable control.
Such circumstances may include:
Where such circumstances occur, we will take reasonable steps to assist affected travelers subject to availability and applicable law.
Refunds will be handled according to:
Refund processing times may depend on banks, card networks, payment gateways, airlines, hotels or other third parties.
We are not responsible for delays caused solely by external payment providers after we have initiated an authorized refund.
You must behave lawfully and respectfully during your trip.
You must not:
A supplier or tour operator may remove a traveler from a service where reasonably necessary for safety, legal compliance or protection of other travelers.
In such circumstances, additional costs may be payable by the traveler to the extent permitted by law.
Special requests, including:
will be communicated to relevant suppliers where reasonably possible.
A request does not constitute a guarantee unless expressly confirmed in writing.
Travel involving minors may be subject to additional documentation, consent, immigration, airline, accommodation and destination requirements.
Parents or legal guardians remain responsible for ensuring that all required documentation and permissions are obtained.
Unless otherwise indicated, all Website content, including:
is owned by or licensed to Samrat Nepal or its respective rights holders.
You may view and use Website content for personal, non-commercial travel-planning purposes.
You must not reproduce, modify, publish, distribute, sell, license, transmit, scrape or commercially exploit our content without prior written permission, except where permitted by applicable law.
If you submit reviews, photographs, videos, comments, testimonials or other content to us ("User Content"), you represent that:
You grant Samrat Nepal a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt and distribute User Content for legitimate business, marketing and promotional purposes, subject to applicable law.
We may remove User Content that we reasonably believe violates these Terms or applicable law.
Reviews should reflect genuine customer experiences.
You must not submit:
We reserve the right to moderate or remove content in accordance with applicable law and our policies.
Our collection and use of personal information is governed by our separate Privacy Policy.
Depending on the services requested, personal information may need to be shared with relevant service providers and authorities, including airlines, hotels, transport operators, visa authorities, permit authorities, insurers, payment providers and government agencies.
We will handle personal information in accordance with applicable privacy and data-protection laws.
Nepal's Privacy Act, 2075 recognizes privacy rights concerning personal information and provides requirements concerning collection and use of personal data.
Where laws of another jurisdiction apply to particular processing activities, additional rights and obligations may apply.
Customers accessing our services from other countries may have rights under their local data-protection laws.
For example, the EU GDPR can apply to an organization outside the EU where it offers goods or services to individuals in the EU or monitors their behavior.
The UK GDPR may similarly apply to organizations outside the UK that offer goods or services to individuals in the UK.
Where such laws apply, Samrat Nepal will seek to comply with applicable obligations as required by law.
Please refer to our Privacy Policy for details concerning:
The Website may use cookies, pixels, analytics tools, advertising technologies and similar technologies.
These technologies may be used for:
Where legally required, we will provide appropriate notices and consent mechanisms.
Further information should be provided in our separate Cookie Policy.
The Website may contain links to third-party websites, including airlines, hotels, payment providers, maps, social-media platforms, government authorities and other services.
We do not control those websites.
Your use of third-party websites is subject to their own terms and privacy policies.
We are not responsible for third-party websites, their content, availability, security or practices except to the extent required by applicable law.
Samrat Nepal may operate or maintain accounts on third-party platforms.
Communications through social media may be subject to the terms, privacy policies and security practices of the relevant platform.
Official booking confirmations, payment instructions and legally significant communications should be verified through our official contact channels.
Customers should exercise caution regarding fraudulent accounts impersonating Samrat Nepal.
Samrat Nepal will never intentionally request passwords, one-time authentication codes or other highly sensitive security credentials through an unsolicited communication.
Customers should verify payment instructions before transferring money.
If you receive a suspicious communication claiming to represent Samrat Nepal, do not make a payment until the request has been independently verified through our official contact details.
We may cooperate with banks, payment providers, platforms, law-enforcement agencies and other competent authorities regarding suspected fraud or impersonation.
Where a service is supplied by an independent third party, that supplier may be responsible for the performance of its own services, subject to applicable law.
Examples include:
Nothing in these Terms excludes liability that cannot legally be excluded.
To the maximum extent permitted by applicable law, Samrat Nepal will not be liable for indirect, incidental, special, consequential or unforeseeable losses arising from use of the Website or travel services.
This may include, where legally permissible:
However, nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited under applicable law.
Nothing in these Terms is intended to exclude liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or other liability that applicable law prohibits us from excluding.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded under the laws applicable to you.
Where mandatory consumer-protection legislation grants you rights that conflict with these Terms, the mandatory legal provisions will prevail.
For example, customers in India may have statutory rights under applicable Indian consumer-protection legislation. India's Consumer Protection framework includes the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, with the government publishing amendments to the E-Commerce Rules in 2026.
Nothing in these Terms should be interpreted as requiring a consumer to waive a non-waivable statutory right.
Samrat Nepal welcomes travelers from different countries.
Customers are responsible for understanding the laws applicable to them, including:
Where mandatory laws of the customer's jurisdiction apply to a transaction, those laws will be respected to the extent required.
Nothing on the Website constitutes a representation that a particular travel service is lawful, available or suitable in every jurisdiction.
We may refuse, suspend or cancel a transaction where reasonably necessary to comply with:
We may request additional information where reasonably necessary for legal or compliance purposes.
We may conduct reasonable verification procedures where required by law, payment providers, banks, insurers, suppliers or our internal fraud-prevention procedures.
You agree not to use our services to:
Despite reasonable efforts, the Website may occasionally contain:
Where permitted by law, we reserve the right to correct errors and, where necessary, cancel or modify an affected booking subject to applicable consumer rights and booking conditions.
We will not knowingly use a technical error to deprive a customer of a legally enforceable right.
We do not guarantee that the Website will:
We may suspend, modify, update or discontinue Website features without prior notice where reasonably necessary.
If the Website provides user accounts, you are responsible for:
You are responsible for activity occurring through your account to the extent caused by your failure to maintain reasonable security.
We may suspend accounts where reasonably necessary to protect customers, the Website or our business.
We may restrict or terminate your access to the Website if:
Termination does not automatically cancel obligations arising from an already-confirmed booking unless the applicable booking terms or law provide otherwise.
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Samrat Nepal, its owners, directors, employees, representatives and service providers from claims, losses, liabilities, damages, costs and reasonable expenses arising from:
This provision does not apply to the extent that the relevant loss was caused by our own unlawful conduct or where such indemnification is prohibited by applicable law.
If you have a complaint or dispute, you should first contact Samrat Nepal and provide reasonable details of the matter.
We will attempt to resolve legitimate complaints through good-faith communication.
Where a dispute cannot be resolved informally, the dispute shall be handled according to the applicable law and dispute-resolution mechanism specified below, subject always to mandatory consumer rights.
Subject to mandatory consumer-protection, privacy and other laws that cannot legally be excluded, these Terms and the relationship between you and Samrat Nepal shall be governed by the laws of Nepal.
The courts and/or legally competent dispute-resolution bodies in Nepal shall have jurisdiction, subject to any mandatory rights you may have under the law applicable to you.
Nothing in this clause is intended to prevent a consumer from exercising mandatory rights available in the consumer's jurisdiction where such rights cannot lawfully be waived.
We may update these Terms from time to time.
The updated version will be posted on the Website with an updated "Last Updated" date.
Changes will generally apply prospectively.
Changes affecting an already-confirmed booking will not retrospectively remove contractual or statutory rights unless permitted by applicable law.
Your continued use of the Website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent legally permissible.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where permitted.
The remaining provisions shall continue in effect.
A failure by Samrat Nepal to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.
Samrat Nepal may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of business or similar transaction, subject to applicable law.
These Terms, together with applicable:
form the applicable agreement concerning your use of the Website and relevant services.
You agree that communications with Samrat Nepal may occur electronically, including through:
Where permitted by applicable law, you agree that electronic records and communications may satisfy requirements for written communications.
Nepal's Electronic Transactions Act, 2063 provides a legal framework concerning electronic transactions and electronic records.
Customers should rely on official Samrat Nepal communication channels for booking and payment instructions.
Before making significant payments, customers should independently verify:
Samrat Nepal is not responsible for payments made to fraudulent third parties where the customer failed to reasonably verify the payment instructions, subject to applicable law and the facts of the case.
Certain aspects of travel are controlled entirely or substantially by third parties, including:
Samrat Nepal cannot guarantee decisions made independently by such authorities or suppliers.
Unless expressly stated otherwise, Samrat Nepal does not guarantee:
Travel involves circumstances that may be outside our control.
Photographs and descriptions on the Website are intended to illustrate destinations and services.
Actual:
may differ.
Where promotional material refers to experiences, attractions or facilities, availability may depend on season, weather, supplier operation and local conditions.
Some destinations and services may require additional terms.
These may include:
Additional destination-specific terms may be provided as part of the relevant booking.
Where applicable, those terms form part of the booking agreement.
Where reasonably possible, Samrat Nepal may assist travelers during travel-related emergencies.
However, we are not an emergency-response organization, hospital, insurer, government authority or rescue organization.
In an emergency, travelers should contact the appropriate local emergency services, authorities, medical providers, insurance assistance provider or other competent organization.
Our assistance is subject to availability and operational circumstances.
Where these Terms are translated into another language, the translation is provided for convenience unless expressly stated otherwise.
In the event of inconsistency, the version legally designated as controlling in the applicable agreement shall prevail, subject to mandatory law.
For questions, complaints, booking issues or requests relating to these Terms, please contact:
Samrat Nepal / Samrat Tours and Travels Pvt. Ltd.
Address: Gairidhara, Kathmandu, Nepal
Email: info@samratnepal.com
Phone: +977 9851361414
WhatsApp: wa.me/9851361414
Website: samratnepal.com
When submitting a complaint, please provide:
These Terms should be read together with the following documents:
These documents should be clearly accessible from the Website footer and relevant booking pages.
By using the Website, submitting an enquiry, requesting a quotation, making a booking, making payment or using our travel services, you acknowledge that:
