Privacy Policy

1. Introduction

At Samrat Tours & Travels Pvt. Ltd., we are committed to safeguarding the privacy and security of our clients, pilgrims, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and book our travel and pilgrimage services.

2. Information We Collect

We collect information that is necessary to process your travel inquiries, government permits, and tour bookings:

• Personal Identifiers: Full name, nationality, date of birth, gender, and contact details (email address, telephone/WhatsApp number).
• Travel Documents: Passport copies, visa copies, and passport-size photographs required for government permits, flight tickets, and Tibet Group Visa applications.
• Health & Emergency Information: Dietary preferences, medical fitness disclosures, and emergency contact details for safety during high-altitude expeditions.
• Payment Details: Transaction records, bank transfer slips, or payment gateway confirmation tokens (we do not store raw credit card credentials on our servers).

3. How We Use Your Information

• To book flights, hotels, surface transportation, and mountain guides.
• To process official pilgrimage permits, national park entries, and immigration documentation.
• To communicate itinerary updates, safety briefings, and customer support.
• To send occasional newsletters and travel updates (only with your explicit consent, and you can unsubscribe at any time).

4. Information Sharing & Third Parties

We strictly do not sell, rent, or trade your personal data. Your information is only shared with authorized partners essential to executing your trip:

• Airlines, hotels, and transport service providers for ticketing and room reservations.
• Official government tourism boards, immigration departments, and foreign affairs offices for permit and visa issuance.
• Emergency medical responders and rescue insurance providers in critical medical situations.

5. Data Security & Retention

We implement industry-standard encryption, firewalls, and secure socket layer (SSL) protocols to protect your personal information against unauthorized access, loss, or alteration. We retain your travel records only as long as necessary to fulfill legal, tax, and regulatory compliance obligations in Nepal.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal data where it is no longer required for lawful travel operations.

7. Contact Our Privacy Team

For inquiries or requests regarding your personal data and privacy, please contact:
Samrat Tours & Travels Pvt. Ltd.
Email: info@samratnepal.com
Phone: +977 9851361414 | Kathmandu, Nepal