Effective & last updated: September 24, 2026 • Samrat Tours & Travels Pvt. Ltd.
Samrat Nepal / Samrat Tours and Travels Pvt. Ltd.
Address: Gairidhara, Kathmandu, Nepal
Email: info@samratnepal.com
Phone: +977 9851361414
WhatsApp: wa.me/9851361414
Website: samratnepal.com
Samrat Nepal / Samrat Tours and Travels ("Samrat Nepal", "Samrat", "we", "us", or "our") respects the privacy of individuals who visit our website, communicate with us, request information, make bookings, purchase our services, interact with our advertising, or otherwise engage with our business.
This Privacy Policy explains how we collect, receive, use, store, disclose, transfer and protect personal information in connection with:
This Privacy Policy should be read together with our Terms of Use & Travel Booking Terms, Cookie Policy, Booking & Cancellation Policy, and any other applicable notices or agreements.
By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to any rights and protections provided by applicable law.
For purposes of applicable data-protection and privacy laws, Samrat Nepal may act as the organization responsible for determining how and why personal information is processed in connection with our own business activities.
Samrat Nepal / Samrat Tours and Travels Pvt. Ltd.
Address: Gairidhara, Kathmandu, Nepal
Email: info@samratnepal.com
Phone: +977 9851361414
WhatsApp: wa.me/9851361414
Website: samratnepal.com
Where we process information on behalf of another organization under a separate contractual arrangement, our role may instead be that of a service provider or processor.
We seek to:
Nepal's Privacy Act, 2075 establishes protections relating to personal information and privacy, including protections concerning electronic correspondence and communications.
Depending on how you interact with us, we may collect different categories of personal information.
This may include:
We may collect:
To arrange travel services, we may collect information such as:
When you purchase or attempt to purchase our services, we may collect:
Where payments are processed by third-party payment providers, we generally do not need to directly store complete payment-card information.
Payment providers may independently process payment information under their own privacy policies.
Certain travel services may require us to collect copies or details of:
Such information may be shared with airlines, hotels, transport operators, government authorities, immigration authorities, visa-processing organizations, permit authorities, insurers or other suppliers where necessary to provide the requested service or comply with legal requirements.
We will seek to limit the information shared to what is reasonably necessary for the relevant purpose.
Certain journeys may require limited health or medical information.
Examples may include information relating to:
We will only request or use such information where reasonably necessary for a legitimate purpose, such as arranging travel, accommodating a requirement, managing an emergency, complying with a supplier requirement, or protecting health and safety.
You should not provide unnecessary medical information through ordinary website forms, email, WhatsApp or social media.
Where applicable law treats particular information as sensitive or special-category information, we will apply the additional protections required by that law.
We may retain communications between you and Samrat Nepal, including:
We may use such information to provide customer service, maintain accurate records, resolve disputes, improve services, train staff where appropriate, prevent fraud, and maintain business records.
When you visit our Website, we may automatically collect information such as:
This information may be collected through cookies, pixels, tags, SDKs, server logs, analytics tools and similar technologies.
We may use cookies and similar technologies for:
Some cookies may be placed by third-party providers.
Further information is provided in our separate Cookie Policy.
Where applicable law requires consent before non-essential cookies or similar technologies are used, we will provide an appropriate consent mechanism.
We may use Google Analytics to understand how visitors use our Website.
Google Analytics may process information such as:
Google provides controls allowing Website operators to configure data collection, retention, advertising personalization, Google Signals and other privacy-related settings.
We will configure Google Analytics in accordance with applicable requirements and our legitimate business purposes.
We will not intentionally send directly identifying information such as personal email addresses, telephone numbers, passport numbers or similar PII to Google Analytics.
Google's own guidance states that customers should not send personally identifiable information to Google Analytics.
We may use Google Ads and related Google advertising technologies to:
Depending on our implementation and your choices, Google may receive information through cookies, advertising identifiers, conversion signals or other technologies.
Where required, we will use appropriate consent-management mechanisms and applicable Google privacy controls.
Google states that businesses using Google Analytics and Google Ads are responsible for implementing consent mechanisms appropriate to the jurisdictions in which they operate.
We may use Meta advertising technologies, including Meta Pixel and related technologies, on our Website.
These technologies may help us:
Depending on implementation, Meta technologies may process information such as:
Where applicable law requires consent for advertising cookies, pixels or similar technologies, we will seek the required consent before activating those technologies.
We may use other advertising and marketing platforms in the future.
These may include:
This Privacy Policy is intended to cover such technologies generally, while specific vendors may be identified in our Cookie Policy or applicable vendor list.
Where a new technology materially changes how personal information is processed, we may update this Privacy Policy or provide an additional notice where required.
We may use Klaviyo or similar email-marketing and customer-engagement platforms to manage communications.
Information processed through these systems may include:
Klaviyo states that customers control the Customer Personal Data uploaded to its platform and that it processes such data as a processor under contractual arrangements, including its Data Processing Agreement.
Klaviyo also states that its platform and customer data are hosted using AWS data centers in the United States and that it uses subprocessors.
Accordingly, information submitted to our marketing systems may be processed or accessed outside Nepal.
Where permitted by applicable law, we may send marketing communications about:
Where applicable law requires consent, we will seek consent before sending marketing communications.
Marketing emails will generally contain an unsubscribe or preference-management mechanism.
You may withdraw marketing consent or opt out of promotional communications at any time.
We may communicate with customers and leads through WhatsApp or other messaging platforms.
This may include:
Where required by applicable law, we will obtain appropriate consent before sending direct marketing messages through electronic messaging services.
You may request that we stop promotional WhatsApp communications at any time.
WhatsApp and its parent/platform operators may independently process information under their own terms and privacy policies.
We may use telephone numbers supplied to us for:
We will respect applicable restrictions concerning telemarketing and communications.
Where permitted and appropriately disclosed, calls may be recorded or logged for quality assurance, training, security, dispute resolution or record-keeping purposes.
If calls are recorded, we will provide appropriate notice where required by law.
Samrat Nepal may use information provided by customers and leads to conduct personalized business communication.
For example, if you enquire about a particular destination, we may contact you later regarding:
Where such communication constitutes direct marketing under applicable law, we will apply the consent, opt-out and other requirements applicable to the relevant jurisdiction and communication method.
The fact that contact information is publicly available does not automatically mean that a person has consented to receive marketing. UK guidance expressly emphasizes this point for electronic marketing.
We may receive prospective customer information through:
Lead information may be entered into our internal systems for the purposes described in this Privacy Policy.
We may receive information about you from third parties, including:
Where required by applicable law, we will take appropriate steps concerning the source and lawful use of such information.
We may collect limited information from publicly available sources for legitimate business purposes, including:
We will not assume that publicly available contact information automatically constitutes consent for marketing.
Where direct marketing laws require consent or another lawful basis, we will comply with those requirements.
We may use personal information for the following purposes.
Including:
Including:
Including:
Where permitted by law:
Including:
Including:
Including complying with:
Depending on the applicable jurisdiction and the circumstances, we may process personal information on one or more of the following grounds:
The applicable legal basis may vary according to:
Where consent is relied upon, you may generally withdraw that consent, subject to applicable law and the circumstances of the processing.
We distinguish between:
These may include:
These communications may continue even if you opt out of promotional marketing where permitted by law.
These may include:
Where applicable law requires consent, we will obtain the appropriate consent.
Consent should not be treated as permanent. Where consent is the legal basis for marketing, you may withdraw it.
You may request to stop promotional communications by:
We will take reasonable steps to process your request.
You may continue to receive essential service-related communications where reasonably necessary to provide a service you have requested.
Where legally permitted, we may use information such as:
to organize customers into marketing segments.
This may allow us to send more relevant travel information rather than identical marketing to every customer.
We will not use personalization to make decisions producing legal or similarly significant effects about you unless permitted and appropriately governed under applicable law.
We may retain personal information for as long as reasonably necessary for:
We do not necessarily delete all information immediately when you stop being a customer.
Some information may need to be retained after you request marketing removal.
For example, we may retain a minimal record indicating that you opted out of marketing so that we do not accidentally send you future promotional communications.
Retention periods may vary depending on the type and purpose of information.
As a general framework:
| Information | Indicative retention |
|---|---|
| Booking and transaction records | As required for business, accounting, tax, legal and dispute purposes |
| Passport/travel documents | Only for as long as reasonably necessary for the relevant travel, legal or operational purpose, unless longer retention is justified or required |
| Marketing contacts | Until unsubscribe/withdrawal, inactivity, deletion request, or another defined retention point, subject to lawful retention requirements |
| Marketing consent records | For as long as necessary to demonstrate compliance |
| Website analytics | According to configured analytics retention settings |
| Security logs | For a reasonable security, investigation and compliance period |
| Customer communications | For as long as reasonably necessary for service, dispute, legal or business purposes |
| Financial records | According to applicable accounting/tax/legal requirements |
Actual retention periods may differ where required by law, contractual obligations, security requirements or legitimate business needs.
We seek to collect information appropriate to the purpose for which it is required.
For example, we do not need your passport information simply because you read a travel blog.
However, passport information may become necessary once you request an international ticket, visa-related service, permit, hotel arrangement or other travel service requiring identity verification.
We may use spreadsheets, databases, CRM systems and other internal tools to manage:
Where spreadsheets or similar systems contain personal information, access should be limited to authorized personnel who require the information for legitimate business purposes.
We will seek to apply reasonable access controls and security practices to such systems.
Personal information may be accessible to authorized:
Access should be provided on a need-to-know basis where reasonably practicable.
Personnel handling personal information may be subject to confidentiality and security obligations.
We use third-party providers to operate our business.
These may include providers of:
Such providers may process personal information on our behalf or independently as described in their own privacy notices.
Depending on our actual implementation, these may include:
The exact providers in use may change over time.
We may use cloud services such as Google Workspace, Microsoft 365 or other cloud platforms for:
Personal information stored through these services may be processed on infrastructure located outside Nepal.
We will seek to use appropriate security settings and access controls.
Payments may be processed by third-party providers.
Depending on the payment method, providers may collect:
We may receive transaction confirmation and relevant payment information but may not receive or store complete card credentials.
Payment providers operate under their own terms and privacy policies.
To provide travel services, we may share necessary personal information with:
The information shared may include:
We may disclose personal information to government authorities where reasonably necessary or legally required.
Examples include:
Because we use international technology providers and serve international travelers, personal information may be processed outside Nepal.
Depending on the services used, information may be processed in countries including:
For example, Klaviyo states that its customer data is hosted in AWS data centers in the United States and that certain personnel in other countries may access data for service provision.
Where applicable law requires specific safeguards for international transfers, we will seek to implement appropriate contractual, technical or other safeguards.
Where the EU GDPR applies to our processing activities, we will seek to comply with applicable GDPR requirements.
The GDPR can apply to organizations outside the European Union where they offer goods or services to individuals in the EU or monitor their behavior.
Where GDPR applies, individuals may have rights including, depending on the circumstances:
The availability of each right depends on the applicable legal basis and circumstances.
Where UK data-protection laws apply, including the UK GDPR and applicable electronic-marketing rules, we will seek to comply with the requirements applicable to our activities.
UK rules governing electronic marketing can require specific consent for marketing to individuals, subject to applicable exceptions.
We will therefore maintain appropriate marketing consent and suppression mechanisms where applicable.
Where customers are located in India or another jurisdiction with applicable privacy or data-protection legislation, we will seek to comply with applicable mandatory requirements relevant to our processing.
India's privacy framework includes the Digital Personal Data Protection Act, 2023.
The exact obligations applicable to Samrat Nepal may depend on:
Nothing in this Policy is intended to remove rights that cannot legally be excluded.
We may operate pages and accounts on:
Interactions with us on these platforms may result in the platform receiving and processing information according to its own policies.
If you publicly comment, review or post information, that information may be visible to others depending on the platform's settings.
If you voluntarily provide:
we may use that content for legitimate business and marketing purposes where permitted by applicable law and the permissions or terms applicable to the submission.
Where we intend to use identifiable customer content in a manner requiring specific consent, we will seek appropriate permission.
Where permitted by applicable law and platform rules, we may use information or Website interaction data to create advertising audiences.
Examples include:
Advertising platforms may process identifiers and interaction information according to their own terms.
Where required, we will obtain consent for applicable tracking technologies.
We may use remarketing technologies to show Samrat Nepal advertisements to people who previously interacted with our Website, advertisements or services.
Remarketing may involve cookies, advertising identifiers, pixels or similar technologies.
You may be able to control advertising personalization through your browser, device, advertising platform or applicable cookie-consent mechanism.
Marketing platforms may allow us to measure:
Some of these measurements may involve identifiers or tracking technologies.
Samrat Nepal does not intend to sell personal information as a standalone commercial product.
We may, however, use third-party advertising, analytics, marketing and technology services that involve the processing or disclosure of information as described in this Policy.
Certain jurisdictions may define "sale", "sharing", "targeted advertising" or similar concepts differently from ordinary language.
Where such laws apply, we will assess our activities according to the applicable legal definitions and provide any required rights or disclosures.
Except as described in this Privacy Policy or permitted/required by law, we do not intentionally disclose personal information to unrelated third parties for their independent use.
We may disclose information where necessary for:
We use reasonable technical and organizational measures appropriate to the nature of the information and our business.
These may include:
However, no electronic system or internet transmission is completely secure.
We cannot guarantee absolute security.
Because travel businesses may process highly valuable identity documents, we seek to apply additional care to passport and travel-document information.
Where reasonably practicable:
Customers should avoid posting passports, identity documents or sensitive medical information publicly on social media.
If we become aware of a personal-data security incident, we will assess the incident and take reasonable steps to:
Where applicable law requires notification to affected individuals or regulators, we will comply with the applicable requirements.
We may process technical and transaction information to:
This may include IP addresses, device information, login information, transaction information, timestamps and technical logs.
Our Website and services are not generally directed at young children.
We do not knowingly seek to collect unnecessary personal information from children.
Where travel services involve minors, information may be collected from or through a parent, legal guardian or authorized adult where necessary to arrange the service.
If you believe a child has provided information to us improperly, please contact us.
Depending on your location and applicable law, you may have rights including:
Not every right applies in every situation.
For example, we may need to retain certain information for legal, accounting, security, fraud-prevention or contractual purposes even after receiving a deletion request.
You may object to direct marketing at any time.
Once we receive a valid marketing opt-out request, we will take reasonable steps to stop using your personal information for promotional communications.
We may retain a limited suppression record to ensure that your preference is respected in the future.
To exercise a privacy right or ask a privacy question, contact:
Samrat Nepal / Samrat Tours and Travels Pvt. Ltd.
Address: Gairidhara, Kathmandu, Nepal
Email: info@samratnepal.com
Phone: +977 9851361414
WhatsApp: wa.me/9851361414
Website: samratnepal.com
Please include:
For certain privacy requests, we may need to verify your identity.
This is intended to protect personal information from unauthorized disclosure.
We will seek to request only information reasonably necessary for verification.
We will respond to valid privacy requests within the period required by applicable law.
Where additional time or information is legally permitted or reasonably necessary, we may explain the reason.
Where we cannot fulfill a request because an exception or legal restriction applies, we will explain the applicable reason to the extent legally permitted.
When you use third-party services, those services may independently process information.
Examples include:
Their processing may be governed by their own privacy policies and terms.
We encourage customers to review the privacy policies of services they use.
We may use automated tools for:
Unless expressly disclosed otherwise, we do not intend to make decisions producing legal or similarly significant effects about individuals solely through automated processing.
Where applicable law provides specific rights concerning automated decision-making, those rights will apply.
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices of websites we do not control.
You should review the privacy policy of each external website you visit.
We may update this Privacy Policy from time to time.
Changes may be made because of:
The latest version will be posted on the Website with an updated "Last Updated" date.
Where required by law, we will provide additional notice or obtain consent for material changes.
For privacy questions, requests, complaints or concerns:
Samrat Nepal / Samrat Tours and Travels Pvt. Ltd.
Address: Gairidhara, Kathmandu, Nepal
Email: info@samratnepal.com
Phone: +977 9851361414
WhatsApp: wa.me/9851361414
Website: samratnepal.com
If you believe your privacy rights have been violated, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Nothing in this Privacy Policy prevents you from contacting a competent privacy, consumer-protection, regulatory or judicial authority where you have the legal right to do so.
This Privacy Policy is intended to operate consistently with applicable privacy and data-protection laws.
Nepal law will generally govern Samrat Nepal's operations in Nepal, subject to mandatory privacy and data-protection requirements applicable to particular individuals, transactions, processing activities or jurisdictions.
Where mandatory law provides rights that cannot legally be excluded, those rights remain unaffected.
By using our Website, submitting information, communicating with us, requesting travel services or otherwise interacting with Samrat Nepal, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where consent is legally required for a particular processing activity, this Privacy Policy alone does not constitute consent.
Separate consent mechanisms may be presented where required.
